Employment History
IT ADMINISTRATOR / TEAM LEADER
@ UMDASCH THE STORE MAKERS
Türkiye | Austria
Mar 2022 – current
- pioneering a remote IS team for a new division as part of global growth and diversification
- collaborating with international remote team, sites, vendors and clients on various digitalization and automation projects such as paperless invoicing, document management, ERP workflows, and collaboration tools
- managing projects across different national/cultural/company regulations and customs
HEAD OF TECH SUPPORT
@ JOURNALISM DEVELOPMENT NETWORK
International/Remote
Feb-Nov 2021
- taught, motivated, recruited and planned work for four-person remote team using open-source, cloud-based, ad-hoc systems
- introduced and documented strategic processes/tools; migrated documentation between platforms
- coordinated security assessments of current and potential systems
- administered software licenses and project management, esignature platforms
- procured end-user hardware/software for dispersed global workforce
- led population of asset mgmt. system, helping budgeting, service, and security plans
- handled major staffing challenges in few months, including int’l relocation, contract negotiations, team changes, recruitment, and long-term health-related absences
- created team learning system for documenting and sharing new ideas for constant growth
SYSTEMS ADMINISTRATOR
@ NIAGARA PARKS COMMISSION
Niagara Falls, Canada
May 2013-Jan 2021
- orchestrated full lifecycle of enterprise systems – plan, procure, install, maintain, upgrade/migrate/decommission
- managed software licenses, hardware maintenance contracts, and vendor agreements
- responsible for sections of annual PCI/government audits
- followed change management process and periodically reviewed key configurations
- performed after-hours on-call and recruited/managed helpdesk team
- communicated with entire business (500 users, 30 sites), partners and vendors
- new ‘security analyst’ role was being prepared for me, but canceled due to COVID staffing freeze
OWNER/OPERATOR
@ VACATION RENTALS
Niagara Falls, Canada
Jun 2016-Sep 2018
- managed two vacation house rentals in touristic town on three platforms, earning consistently high ‘Superhost’ guest ratings
- targeted specific guest profiles using market research, customized pricing, and tailored experiences
- managed service providers; handled utilities, repairs, supplies; gave tours; solved guest/neighbour issues
IT SPECIALIST
@ JANES FAMILY FOODS
Mississauga, Canada
Apr 2008-May 2013
- system administrator/one-person helpdesk in 100-user/three-site manufacturing firm
- patched/secured servers/workstations
- refreshed/standardized PCs (OSes/models), smartphones (carrier/platform), and printers (deskjets to MFPs)
- conducted two Microsoft licensing audits within three years
- helped new parent company merge/cross-train on systems in final year; was lined up to be Exchange Administrator
HELPDESK AGENT
@ FEDEX EXPRESS CANADA
Mississauga, Canada
Mar 2006-Apr 2008
- phone/in-person end-user support for 100s of Canada staff (PCs, printers, mobile devices, applications)
HELPDESK AGENT
@ HEWLETT-PACKARD
Toronto, Canada
Mar 2005-Sep 2005
HELPDESK SPECIALIST
@ MAPLE LEAF FOODS
Mississauga, Canada
Nov 2000-Sep 2004